About Our Service
Q: What does Craptain Planet do?
A: We provide eco-friendly pet waste removal services to keep your yard clean and safe while protecting the environment. From waste removal to composting, odor control, and lawn restoration, we’re here to make your yard spotless and your impact sustainable.
Q: How do you handle the pet waste?
A: We use biodegradable bags to collect the waste, and when possible, we compost it for non-edible plants. This process minimizes landfill impact and reduces methane emissions.
Q: Do I need to be home when you clean?
A: No, you don’t need to be home! As long as we have access to your yard (like an unlocked gate), we can handle the job without disrupting your schedule.
Q: Can you handle multiple dogs?
A: Absolutely! We service yards with multiple pets. There’s just a small additional fee for each extra dog, which depends on your plan.
Eco-Friendly Practices
Q: How is your service eco-friendly?
A: We use biodegradable bags, compost pet waste when possible, and apply pet-safe odor control sprays to minimize chemical impact. Our entire process is designed to reduce waste and promote sustainability.
Q: What is composting, and why does it matter?
A: Composting turns pet waste into nutrient-rich material that can be used for non-edible plants and landscaping. This keeps waste out of landfills, reduces greenhouse gases, and gives waste a second purpose.
Q: Are your products safe for pets and kids?
A: Yes, all of our sprays and cleaning solutions are 100% pet- and family-safe. We ensure your yard stays clean without exposing your loved ones to harmful chemicals.
Scheduling and Payment
Q: How often do you service yards?
A: We offer weekly, biweekly, and custom schedules to meet your needs. Let us know what works best for you, and we’ll take care of the rest.
Q: What areas do you serve?
A: We proudly serve neighborhoods across Northern Virginia, including Ashburn, Arlington, Fairfax, and surrounding areas. Contact us to see if we’re in your area!
Q: How do I schedule a service?
A: You can book directly through our website, contact us via email, or give us a call. It only takes a few minutes to set up your plan.
Q: What if I need to cancel or reschedule?
A: No problem! Just let us know at least 24 hours in advance, and we’ll adjust your schedule.
Q: How do I pay for your services?
A: We accept credit cards, PayPal, and other online payment methods. Subscriptions are billed monthly, and invoices are sent via email.
Unique Features
Q: Can I watch your team work?
A: Yes! We offer optional live monitoring through wearable cameras or temporary yard cameras, so you can watch your yard being cleaned in real-time. It’s all part of our commitment to transparency.
Q: Do you offer any guarantees?
A: We guarantee a thorough and professional job every time. If you’re not satisfied, let us know, and we’ll make it right.
Pricing and Discounts
Q: How much does your service cost?
A: Our pricing depends on your yard size, number of pets, and service frequency. Visit our Pricing Page for detailed plans and options.
Q: Do you offer discounts?
A: Yes! We provide discounts for referrals, long-term subscriptions, and bundled services. Keep an eye on our Promotions Page for special offers.
Q: Do you charge extra for larger yards or more pets?
A: Yes, there may be an additional fee for larger yards or households with multiple pets. Pricing is clearly outlined in our plans, so there are no surprises.
Other Questions
Q: What if my dog is aggressive or territorial?
A: Please let us know in advance if your dog is aggressive. We recommend keeping pets indoors or in a secure area during service for everyone’s safety.
Q: Do you handle other types of pet waste?
A: At this time, we specialize in dog waste removal. However, contact us for specific requests, and we’ll do our best to accommodate you.
Q: What if there’s bad weather?
A: Light rain won’t stop us, but for heavy storms or unsafe conditions, we may need to reschedule. We’ll notify you in advance if this happens.
Q: Can I refer a friend?
A: Absolutely! For every friend you refer who signs up, you’ll get a discount on your next bill. It’s our way of saying thank you for spreading the word!
Q: How can I contact you?
A: Reach us through the Contact Us section of our website or by email/phone. We’re happy to answer any questions or set up your service.